Services - international communication 


 

meetings and greetings - first and last five minutes

First impressions are lasting, and we should also leave our international partners smiling when we go our separate ways. Using the appropriate phrases is vital when we meet and greet for the first time, and later as the business relationship develops.

expressing agreement and disagreement

We need to express agreement in a genuine but balanced manner. We must equally disagree politely. Moving through the varying degrees of accord to find common ground, we need to express ourselves in a way not to appear either obsequious or dogmatic. Certain key negotiation phrases should also fall easily to hand. Some familiarity with the varied nuances used in English is vital. This combination helps to engender mutual understanding and paves the way to a positive outcome to your negotiation.

Technical structures 1

Revision of key but more elementary structures, which often cause difficulties: examples include subject to verb agreement (e.g. do/does), prepositions, adjective/adverb combinations, as well as more advanced structures, e.g. gerunds/infinitives. Learning format: instruction, drilling and practice in usage. Instant knowledge to hand is key here, without recourse to too much thought. Inaccuracy leads to a lack of confidence and gives an unprofessional impression.

Technical structures 2

The basic conditional forms 1 - 4 (if/when/until etc. + asks/asked/had asked + will/would/would have asked), following up with more advanced variations. Learning format: instruction, drilling and practice in usage. Knowledge and effective use of these structures is vital in negotiations. 

business area specific

Working with terminology and lexis relating to the business of the contracted company, be it service, manufacturing, government department etc. Ideally, some information should be made available from the client company before training commences. 

Phrases for negotiation

To find common ground to bridge the gaps and create a meeting of minds; to agree and confirm objectives; to present the case and close the deal; to use appropriate language structures, such as conditionals; to practice with case studies, role play and feedback. 

the Language of meetings

Review formal and less formal meeting settings, procedures and appropriate language.