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Meetings and greetings - the first and last five minutes

First impressions are lasting impressions. By the same token, we also need to leave our international partners smiling when we depart. It is thus vital to use the correct phrases when we meet and greet for the first time, and later on in our business dealings. 

technical Structures 2 - the conditional forms, crucial in negotiation situations

  • If/when/until etc. + asks/asked/had asked + will/would/would have done etc., i.e. basic conditionals 1 - 4
  • Variations on this topic
  • Drilling and practice

business area specific

Terminology relating to the business of the contracted company (service, manufacturing, government department etc.) Appropriate lexis and terminology, ideally with information available from the client company before training commences. 

Expressing agreement and disagreement

We need to express agreement in a genuine and balanced manner. Sometimes, we have to express strong disagreement calmly. Moving through the spectrum of disagreement on our

route to finding agreement, we need to  express ourselves in a way not to seem obsequious at one end of the scale, or aggressive and dogmatic at the other. This pays dividends in better results, especially if certain key negotiating phrases fall easily to hand. An understanding of the varied nuances that are used in English is thus vital. This helps to find common ground and build bridges. Just having the words isn’t always enough.


  • Using appropriate language structures ( such as conditional structures etc.)
  • Bridging the gaps using conciliatory language effectively 
  • Acquiring a meeting of minds 
  • Closing the deal, achieving agreed objectives
  • Case  studies, role play, feedback 

technical Structures 1 - general

Revision of key structures creating difficulties for participants, typically subject to verb agreement, i.e. he, she, it was/were, do/does, have/has, preposition usage, adjective/adverb combinations such as good/well, gerunds vs. infinitives etc. Instruction, drilling (often required) and practice etc. Instant knowledge to hand is the key here, without recourse to too much thought. Inaccuracy can give an unprofessional impression and leads to a lack of confidence, which in turn may lead to disappointing results.

the language of meetings

  • Formal meeting settings, procedures and appropriate language
  • Less formal meeting settings, procedures and appropriate language