First impressions are lasting impressions. By the same token, we also need to leave our international partners smiling when we depart. It is thus vital to use the correct phrases when we meet and greet for the first time, and later on in our business dealings.
Terminology relating to the business of the contracted company (service, manufacturing, government department etc.) Appropriate lexis and terminology, ideally with information available from the client company before training commences.
We need to express agreement in a genuine and balanced manner. Sometimes, we have to express strong disagreement calmly. Moving through the spectrum of disagreement on our
route to finding agreement, we need to express ourselves in a way not to seem obsequious at one end of the scale, or aggressive and dogmatic at the other. This pays dividends in better results, especially if certain key negotiating phrases fall easily to hand. An understanding of the varied nuances that are used in English is thus vital. This helps to find common ground and build bridges. Just having the words isn’t always enough.
Revision of key structures creating difficulties for participants, typically subject to verb agreement, i.e. he, she, it was/were, do/does, have/has, preposition usage, adjective/adverb combinations such as good/well, gerunds vs. infinitives etc. Instruction, drilling (often required) and practice etc. Instant knowledge to hand is the key here, without recourse to too much thought. Inaccuracy can give an unprofessional impression and leads to a lack of confidence, which in turn may lead to disappointing results.